IP Telephony

Today’s communications technologies are extensive and complex, requiring significant industry and technical knowledge that only comes with experience. Ericsson-LG was specifically created to capture this knowledge, combining LG Electronics’ and Ericsson’s research and development talent. Since its inception, Ericsson-LG has built on these strengths to create an extensive product portfolio, maintaining its edge by offering high-quality new products before our competitors. These products include wireless, wireline, optical, and enterprise offerings that together make up an end-to-end solutions portfolio that improves the speed, efficiency, clarity, and reach of communications. They may each be different, but all of our products are designed with one goal in mind: to open new doors that help people and businesses exchange new ideas faster and more easily than ever.
Business Communications
Addressing the needs of both small and large businesses, Ericsson-LG’s unified communications platforms help you keep competitive in a demanding economy. With its fully distributed IP architecture, you can easily deploy, manage, scale, and seamlessly integrate with diverse applications for various business environments. This open communication approach helps you accelerate your business process, improve collaboration, and deliver significant cost savings.
Deliver agility while simplifying the communications. Integrated with business communications platforms, Ericsson-LG’s smart and advanced applications are designed to be simple to use, highly intuitive to learn, and reliable and secure. The diverse applications enrich your business communications while improving staff collaboration and work efficiency.
In a hyper connected world, phones are not simple talking tools anymore. Certainly the need to communicate is increasing in a various ways including video and multimedia as well as voice. Also to business users, it is the critical interface that determines how easy it is to use the system, and in turn, how productive, effective and satisfied they can be. That’s why Ericsson-LG offers a wide range of user-friendly phones to fit any users.
Data Networking
Today, SMBs are facing more and more challenges with the growing complexity of IT Solutions from its limited budgets and resources. With the vision to deliver the optimized solution to best solve these biggest SMB business challenges, the iPECS Ethernet Switch families are designed to be simpler to install, smarter to manage, highly reliable and affordable and can perfectly solve the challenges.
Contact Center Application for iPECS
Ericsson- LG offers a Contact Center applications suite designed for small and medium business integrated with iPECS Call Servers. iPECS Contact Center Suite* consists of ACD, CTI and Reporting modules as part of the basic package and many optional value added function modules. Desktop agent and supervisor applications are also provided. With iPECS Contact Center Suite, you can enjoy the full features of the iPECS product line in a contact center environment.
iPECS IPCR Integrated IP Call Recording
iPECS IP Call Recording (IPCR) is a call recording and monitoring solution tightly integrated with iPECS Call Servers optimized for small and medium sized offices and contact centers. IPCR is designed as a simple and cost effective solution, while it delivers powerful value added features. iPECS IPCR can meet the needs of robust call recording to ensure regulatory compliance and quality management.